3 UK Prepaid PAYG Data SIM Activation Guide

Check your balance & Add-on allowances.
If you're not sure when you'll need to top-up again, you can find out by checking your balance. Checking your balance will let you know how much credit you have in your account. If you're using an Add-on, you'll be able to find out how much of your allowance you have left and when the Add-on is due to expire. 

Check your balance on your phone.
You can find out your remaining balance by visiting your My3 account for free from your phone:

1. Open Planet 3 or type mobile.three.co.uk in your phone's browser
2. Select My3 Account
3. Select Check account balance
   
   

Check your balance on your computer.
You can also access your My3 account from your computer. You’ll need to register your My3 account if you haven’t already done so, then:

1. Go to your My3 account
2. Log in with your phone number and password
3. You’ll be able to view your credit and see how many minutes or how much data you have left

You can also check your balance by calling 444 free from your Three phone and following the instructions.
Or you can download the Three App for iPhone or Android phone for instant access to your My3 account.

Getting internet settings manually.
If we can’t send you your settings by text or through our online form, you’ll still be able to get them. You’ll just need to enter them manually. To find out where to put these settings, you’ll need to check your phone’s instruction manual.

For an iPad:

• Settings > Cellular Data > APN Settings > Enter the APN info:

For Android:

1. Settings > Wireless & Networks > Mobile Networks > APN
2. Tap "Menu" button and select "New APN"
3. Enter the APN info:

Here are the settings you’ll need to enter:
Name: 3 
APN: 3internet
Username: None (ie leave blank)
Password: None (i.e. leave blank)

or if that doesn't work try:
Name: 3 
APN: three.co.uk
Username: None
Password: None
MMSC: http://mms.um.three.co.uk:10021/mmsc
MMS proxy: 8799
APN type: Default
SMSC Address: +447782000800
If your phone’s settings aren’t listed, you’ll need to check your phone’s user guide or the manufacturer’s website.

The password I was sent doesn’t work.
The password we've sent you is made up of uppercase and lowercase letters and numbers. You’ll need to put the exact same combination in as your password. You also won’t be able to copy-and-paste it, so make sure you type it in carefully.

Don’t forget, if you visit My3 on your device at three.co.uk/my3 or using the 3 App, you’ll be logged in automatically, so you won’t have to type your password in every time.

I can’t see the login section of the page.
Sometimes information stored by your browser called cookies can prevent our secure login from showing properly. You can fix this by accessing My3 in your browser’s private mode:

• In recent versions of Internet Explorer, press Ctrl+Shift+P.
• In Firefox 4 and above, press Ctrl+Shift+P. Or click on the orange Firefox button on the top left, then click Start Private Browsing.
• In Google Chrome, press Ctrl+Shift+N. Or go to the top right of your browser and click the button with either the spanner or the three horizontal lines on, then select New incognito window.

Then just navigate to three.co.uk/my3 and log in as normal.

I have an iPad and can’t log in.
Unfortunately, 3 can’t send texts to your iPad. This means that they can’t send you a My3 password.

If you visit three.co.uk/my3 on your iPad, you’ll still be able to do things like check your balance, see your bills and buy Add-ons. But you won't be able to change your address, marketing preferences or EU data roaming limits as these settings are password-protected.

If you're asked to enter a password at any time, give us a call on 0843 373 0500 or 500 (free) from a Three phone* and we'll change these settings for you.
*Calls charged at 5.1p per min from a BT landline, other networks may vary.

I can’t find the password text message on a MiFi or dongle.
Using a MiFi.
If you’re using a MiFi, you can find your text messages by following these steps:

1. Connect your computer to your MiFi’s network
2. Go to http://3.home in your browser. This is your Mobile Broadband dashboard
3. Click on Go to inbox.

Using a dongle.
If your dongle brings up a dashboard when you plug it in:

1. Plug your dongle into your computer
2. When it says ‘Ready to connect’, click Connect
3. Once it’s connected, click Texts.

If your dongle doesn’t bring up a dashboard when you plug it in:

1. Plug your dongle into your computer
2. Go to http://3.home in your browser. This is your Mobile Broadband dashboard
3. Click on Go to inbox.

I can’t find my phone or device number.
If you need to find your Mobile Broadband device number, pick your device type and follow the steps below.
MiFi or dongle.
If you’re using a MiFi, just connect your computer to your MiFi’s network, and then go tohttp://3.home in your browser. You’ll see your Mobile Broadband number on the top-left of the screen.

If you’re using a dongle, plug it into your computer.

• If a dashboard comes up, click the My3 account tab at the top. You’ll find your number at the bottom.
• If a dashboard doesn’t come up, go to http://3.home in your browser. You’ll see your Mobile Broadband number on the top-left of the screen.

Android tablet.
To find your Mobile Broadband number on an Android tablet:

• From the Applications screen, tap Settings
• Tap About tablet or About device
• Tap Status or Phone identity
• You’ll see your Mobile Broadband number listed under MDN or Phone number.

Windows tablet.
To find your Mobile Broadband number on a Windows tablet:

• From the homescreen, swipe inward from the right edge to open the menu. Tap Settings
• Tap Change PC settings
• Tap Wireless
• Tap on the 3
• You'll see your number listed next to Mobile number.